THC Refund Policy
THC handles returns on a case-by-case basis with the goal of making our customers happy – no cap! We stand behind our products and want our customers to be satisfied with them. We’ll always do our best to ensure our customers have a Legendary experience, and so we deal with returns fairly and reasonably.
We apply refunds to the tender with which returned items were purchased, and if we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price. All Online and In-Store Cannabis and Cannabis accessory purchases are Final Sale.
THC may offer a refund or exchange under one of the following circumstances:
1. If a cannabis product is contaminated.
2. If a cannabis product is subject to a recall.
3. If an accessory product arrives damaged and/or defective.
4. If you were given the incorrect product in store.
5. If you were delivered an incorrect product or if an item is missing from your delivery.
If your purchase qualifies for a refund or exchange, it must be completed within 15 days of the original purchase and you must have your proof of purchase.
Terms & Conditions:
A customer can return any product purchased at THC within 15 days of the date or purchase, with a valid receipt or gift receipt. The product must be in salable condition which means it is:
Refunds will be processed in the original method of tender, returns made with gift receipts will be processed on a gift card. While there is no limit to the number or value of products returned at any given time, if the value of the product returned is equal to or exceeds $500 excluding tax, the return is subject to a 5% restocking fee.
All sales of products or accessories from THC (including its online store) are considered final except in the following circumstances:
Salable accessories or THC merchandise in original packaging and condition, with any and all seals and labels intact, shall be accepted for return and refund, upon Proof of Purchase, within the later of 15 days or purchase or delivery